Company Description:

Fly Alliance is a Part 135 and Part 145 industry leading private aviation group specializing in private jet charter, jet card memberships, aircraft sales, management, parts, and maintenance. Dedicated to providing unparalleled luxury, safety, and efficiency in air travel, the company has close to 30 aircraft, 6 offices across the country, and over 200 employees supporting a global operation. Three consecutive years as a top 20 U.S. operator, Fly Alliance continues to redefine the private aviation landscape. 

Role Objective:

Provide on-call client service and operational support at a private aviation facility, ensuring a smooth and comfortable experience for clients travelling with pets. Coordinated arrivals and departures, maintained facility standards, and delivered hands-on assistance in a fast-paced, detail-oriented environment. 

Essential Job Tasks:

• Report on an as-needed basis, arriving 3 hours prior to departures and 1 hour prior to arrivals to ensure operational readiness
• Coordinated with pet transport companies to facilitate seamless departures and arrivals
• Delivered high-quality customer service by assisting clients throughout the travel experience
• Stocked and maintained refreshments, including snacks and water, for clients and staff
• Cleaned and organized the facility following departures to uphold professional standards
• Assisted clients with pet handling, including holding dog leashes and providing support as needed
• Adapted quickly to changing schedules and operational demands

Competencies:

• Demonstrates confidence in addressing issues constructively across the team, fostering open dialogue and collaboration.
• Exhibits excellent verbal and written communication abilities, with strong listening, negotiation, and presentation skills.
• Maintains strong organizational and time management capabilities, effectively prioritizing task in a fast-paced environment.
• Displays a high level of accuracy, professionalism, discretion, and the ability to maintain confidentiality at all times.
• Proficient in the use of Microsoft Office Suite and other relevant software applications.
• Exercises critical thinking and sound judgement to determine the most appropriate response or action in a wide range of scenarios.

Direct Reports:

• This position does not have any direct reports.

Work Authorization:

• Must be authorized to work in the United States of America.

Work Environment:

• Work is performed within an office environment at the Company office in Orlando, Florida with standard office equipment.

Physical Demands:

• Must be able to remain in a stationary position for approximately 50 of the workday.
• Occasionally required to move throughout the office to access files, equipment, or supplies.
• Consistently operates standard office equipment, including computers, calculators, printers, and copy machines.
• Must be able to use a telephone and possess the verbal and auditory abilities necessary for effective interpersonal communications.
• Frequently communicates with customers, vendors, and colleagues, requiring the ability to exchange accurate and clear information.
• May occasionally be required to lift or move items up to 20 lbs. 
• Must be able to move between departments and buildings as needed to interact with team members and support operational needs.

Travel:

• No travel required for this position.

Required Education/Experience:

•  Strong customer service and communication skills
• Comfortable working with dogs of all sizes and temperaments
• Flexible availability with the ability to respond to on-call scheduling needs
• Detail-oriented with strong organizational skills
• Previous experience in hospitality, aviation, or animal care is a plus

Compensation/Benefits:

• Competitive pay based on experience